- Joined
- Oct 13, 2019
- Messages
- 25
- Reaction score
- 1
I am a senior pharmacy technician who used to be working at Walgreens and now have moved in to CVS. They have a great and intention to train new employees by the help of mobile trainers who show up at stores. Although they are helpful, the phramacists and otjer techs usually are so busy and not so much eager to help me figure things out.
A patients came in and asked for filling a prescription which was stored on file. Tne prescription was for Synthroid ( substitution allowed ), the last time she was given tje generic. This time she wanted to switch to brand. At Walgreens it was a piece of cake and we chose code 02 to indicated that patient wanted the brand to be dispensed. Here at CVS I am not familiar to RXconnect and I only was able to see code 0 and 1 and now option to change to barand. Can you show or write tbe steps without having to go back to QP please?
Also sometimes I try to change NDC of a prescription in QP and wanted to change NDC but the system keep did not let me to switch to nonepreffred, and then pharmacist took over and did not explain, I was so sad. Please help me. I like my job at CVS and need to be independent. Here is the best place I can ask my questions. Thank you.
A patients came in and asked for filling a prescription which was stored on file. Tne prescription was for Synthroid ( substitution allowed ), the last time she was given tje generic. This time she wanted to switch to brand. At Walgreens it was a piece of cake and we chose code 02 to indicated that patient wanted the brand to be dispensed. Here at CVS I am not familiar to RXconnect and I only was able to see code 0 and 1 and now option to change to barand. Can you show or write tbe steps without having to go back to QP please?
Also sometimes I try to change NDC of a prescription in QP and wanted to change NDC but the system keep did not let me to switch to nonepreffred, and then pharmacist took over and did not explain, I was so sad. Please help me. I like my job at CVS and need to be independent. Here is the best place I can ask my questions. Thank you.